This basic sales training program is loaded with twenty-six powerful skills and techniques which will be of immediate help to everyone in a customer service position. Topics are divided up into 26 easy-to-use chapters, with each being one to two minutes each. Content includes Features vs Benefits, Echo Questions, Knowing Your Objective, Proper Use of Tie-downs and much more.
Basic Selling Skills
from A to Z℠ Series
Sales & Customer Service Skills for Customer-facing Team Members
This 34 minute course includes 26 segments, each loaded with tactics to help service staff improve their sales acumen. Graphics reinforce the key points.