Customer Service Training DVDs
America’s Favorite Customer Service Training Series
The Telephone Doctor® Complete 18 Module DVD Video Library is our flagship DVD-based customer service training solution. The techniques in this iconic customer service training series have been validated by tens of thousands of organizations & call centers worldwide. Regularly refreshed and updated, this best-selling series is hosted by Customer Service Expert Nancy Friedman. Trusted by over 30,000 HR leaders & trainers, these skill-driven video training courses will add instant credibility and proven content to your next customer service workshop, staff meeting or training class.
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Your staff will learn from vignettes showing the wrong way and modeling the right way to handle delicate situations. Behavior change is immediate. Unlike “talking head” or “awareness” training programs on the market, these courses empower your team with specific verbiage and behaviors. Topics in these video training courses include defusing irate customers, empathy, attitude, internal service, avoiding killer words, listening skills, being business friendly, questioning techniques, using positive phrases, cardinal rules, proactive customer service, basic phone skills, up selling/cross selling, follow up, rudeness and hundreds more skills & techniques designed to improve Customer Satisfaction Scores (CSAT).
Preview these courses below. Click for secure online ordering.[smartblock id=299]
Each video training module features broadcast-quality production values and offers easy-access segment chapters. Users have the option of viewing each DVD course in its entirety or watching specific segments in order to focus on specific skills. All video courses include a comprehensive leader’s guide to ensure the facilitation goes smoothly along with 25 desktop reminder cards for ongoing reinforcement. Also included are internal duplication rights for each accompanying participant workbooks and PowerPoint. Relax, we’ve done all the work! Click here for ancillary material details. This video content is also available via e-Learning in two formats – choose online training delivery at ServiceSkills.com or LMS modules for your organization’s Learning Management System.