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  • eLearning
    • ServiceSkills eLearning Platform
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    • Telephone Doctor Customer Service Series
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    • Keynote Presentations
    • On-Site Workshops
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Blog

Questioning Techniques

Questioning Skills DVD Training Course Proper questioning techniques are key when gaining needed information from a caller or customer. High...
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Five Forbidden Phrases®

Five Forbidden Phrases® of Customer Service DVD Training Course Our all time best seller!  Don't tell customers what you can't do,...
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Six Cardinal Rules

Six Cardinal Rules of Customer Service DVD Training Course Learners will be introduced to the men and women responsible for...
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Proactive Customer Service

Proactive Customer Service DVD Training Course There are basically three levels of service in the world. Do your customer contact...
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Essential Telephone Skills

Essential Telephone Skills DVD Training Course Addresses ten simple yet crucial skills which form the very foundation for delivering exceptional...
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Six Steps to Service Recovery

Service Recovery DVD Training Course Offering great service is usually easy when things are going well.  But you don't learn...
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An Attitude for Service

An Attitude for Service DVD Training Course This powerful program helps viewers understand that a great attitude isn't something that...
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Business Friendly Customer Service

Business Friendly Customer Service DVD Training Course This course helps customer relationship professionals to become more Business Friendly. Business Friendly...
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Killer Words Of Customer Service

Killer Words of Customer Service DVD Training Course This course features eight common phrases which are used innocently by customer...
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