Everyone aims to deliver proactive customer service. Whether you refer to it as cross-selling, up-selling, suggestive selling, or - as...
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Blog
Are you a customer? The answer is obvious, but you might not think about yourself and your colleagues as each...
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The following is an excerpt from our RIO of Soft Skills White Paper. If you want to read the entire...
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As we interact with customers, it's important to build an atmosphere of agreement. One effective way to do this is...
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Introduction Since the inception of business, customer service has fallen into three categories: passive, average and proactive. Passive and average...
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Email communication is a fundamental component of everyday business. Email is ubiquitous and we easily forget that it has only...
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You’ve probably heard the saying, “Life is a series of roles.” What does that mean exactly? It means we act...
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Do you remember the old adage, "Actions speak louder than words"? That saying rings true, because it is. What we...
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When you take the "friendly" out of Business Friendly, the only thing you have left is business - business as usual....
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