Customer Service Training – LMS Courses

This best-selling collection of customer service training, telephone skills, team building, conflict resolution, mentoring and management training courseware is available in SCORM or AICC compliant LMS builds, ready to be deployed on your existing Learning Management System. Request a complimentary demo code.

Hundreds of client organizations using platforms such as Oracle Taleo Cloud, Adobe Captivate Prime, SuccessFactors SAP, OnPoint Digital,Cornerstone OnDemand, SABA, BlueVolt, Blackboard, SumTotal, Canvas, Moodle, Brightspace and SkillSoft Skillport are enjoying successful learning outcomes from our 15 distinct series and hundreds of video learning modules.

• Efficient course completion times
• Broadcast quality, chaptered video presentations with pause, FF and rewind function
• Quizzes with grading, post-quiz explanations and reporting functions

• Printable certificate of completion
• AJAX interactivity
• Printable key points

Available in an all-inclusive, annual bundle, these 15 best-selling series can be licensed in SCORM or AICC compliant or xAPI, LMS modules for your Learning Management System:

• Telephone Doctor® Customer Service Series 
• Service Matters℠ Roundtable Series
• WACTEO℠ Internal Customer Service Series
• That’s Just Rude℠ Exploring the Rudeness Matrix
• ServiceSims℠ Challenge Series
• Email Matters℠ The Art of Better Service 
• Basic Selling Skills from A-Z℠ 
• 8 Keys To A More Respectful Workplace℠

• Generations@Work℠ The Potential of Millennials
• How To Be A Terrible Team Member℠
• What To Say When℠ Team Building Series
• What To Say When℠ Conflict Resolution Series
• What To Say When℠ Mentoring Series 
• Newmarket Learning℠ Leadership Series
• Houndville℠ Animated Workplace Series

To view this same streaming video content using our web-based platform (SaaS) please visit ServiceSkills.com