Customer Service Training – LMS Courses

This best-selling collection of customer service training, telephone skills, team building, conflict resolution, mentoring and management training courseware is available in SCORM or AICC compliant LMS builds, ready to be deployed on your existing Learning Management System. Request a complimentary demo code.

Hundreds of client organizations using platforms such as Oracle Taleo Cloud, Adobe Captivate Prime, SuccessFactors SAP, OnPoint Digital,Cornerstone OnDemand, SABA, BlueVolt, Blackboard, SumTotal, Canvas, Moodle, Brightspace and SkillSoft Skillport are enjoying successful learning outcomes from our 17 distinct series and hundreds of video learning modules.

• Efficient course completion times
• Broadcast quality, chaptered video presentations with pause, FF and rewind function
• Quizzes with grading, post-quiz explanations and reporting functions

• AJAX interactivity
• Printable key points

Available in an all-inclusive, annual bundle, these 17 best-selling series can be licensed in SCORM or AICC compliant or xAPI, LMS modules for your Learning Management System:

• Telephone Doctor® Customer Service Series 
• Service Matters℠ Roundtable Series
• ServiceSims℠ Challenge Series
• Email Matters℠ The Art of Better Service 
• WACTEO℠ Internal Customer Service Series
• That’s Just Rude℠ Exploring the Rudeness Matrix
• Basic Selling Skills from A-Z℠ 
• How To Ruin a Virtual Meeting℠

• 8 Keys To A More Respectful Workplace℠
• Neurodiversity at Work℠
• Generations@Work℠
• How To Be A Terrible Team Member℠
• What To Say When℠ Team Building Series
• What To Say When℠ Conflict Resolution Series
• What To Say When℠ Mentoring Series 
• Newmarket Learning℠ Leadership Series
• Houndville℠ Animated Workplace Series

This content is also available on our hosted (SaaS) platform ServiceSkills.com.