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SoftSkillsU Training Platform

Customer Service Training Courses for Small Businesses on a Budget

COMING SOON:

SoftSkillsU is an online learning platform that develops customer service, team building and communication skills for your staff. This all-inclusive, buffet-style learning system offers your organization access to hundreds of skill-driven eLearning modules spread across 22 distinct training series. Topics include the full spectrum of customer service, phone skills, team building, email etiquette, conflict resolution and workplace respect.

This interactive platform features video lessons, quizzes, answer feedback, key point reminders and certificates of completion.

Features:

Supply your team with the skills to succeed! SoftSkillsU supplies proven customer service, team building and respectful workplace training to small organizations on a budget.

These 22 best-selling series are available on SoftSkillsU.

  • Telephone Doctor® Customer Service Series 
  • Service Matters℠ Roundtable Series
  • ServiceSims℠ Challenge Series
  • Email Matters℠ The Art of Better Service 
  • WACTEO℠ Internal Customer Service Series
  • That’s Just Rude℠ Exploring the Rudeness Matrix
  • Basic Selling Skills from A-Z℠ 
  • How To Ruin a Virtual Meeting℠
  • Setting Performance Objectives that Work℠
  • Coaching: The Power of Questions℠ Series
  • Delivering Feedback℠ Series
  • Behavioral-based Interviewing℠ Series
  • Using Competencies Successfully℠ Series
  • 8 Keys To A More Respectful Workplace℠
  • Neurodiversity at Work℠
  • Generations@Work℠
  • How To Be A Terrible Team Member℠
  • What To Say When℠ Team Building Series
  • What To Say When℠ Conflict Resolution Series
  • What To Say When℠ Mentoring Series 
  • Managing Remote Teams℠ Series
  • Houndville℠ Animated Workplace Series
Request Free Demo Code

Give your team the tools to master these communication concepts:

  • 4 steps to handle & defuse angry, upset and irate customers
  • Recognize & capture cross-selling opportunities
  • How to compose an effective customer service email
  • Business communication for phone, email, face-to-face & chat
  • How the power of attitude helps resolve challenging situations
  • Essential office etiquette & workplace manners strategies
  • Effectively managing differences between the generations
  • Replacing Five Forbidden Phrases® w/ Positive Alternatives
  • Best practices for email subject lines and address fields
  • Handling ethical dilemmas the moment they appear
  • The six cardinal rules of customer retention and loyalty
  • The importance of delivering Business Friendly℠ service
  • How to respect & communicate effectively with co-workers
  • Contrasts between passive, average & proactive service
  • 6 ways to improve listening skills and deliver better service
  • The personal philosophies of six service superstars
  • How service after the sale builds customers for life
  • When to use open-ended, closed-ended, probing & echo questions
  • Deploying the Power of You during interviews & appraisals
  • Why bringing an ‘observable level of enthusiasm’ is so important
  • The distinction between features and benefits
  • To be truly sensitive and empathetic to customer needs
  • Management skills to better lead, coach and mentor others
  • How to conduct more effective & engaging meetings
  • Avoiding weak, wimpy words in business communication
  • The relationship between internal & external customer service
  • plus hundreds more skills, strategies & techniques!
Get a Demo Code to Tour ServiceSkills! CLICK HERE

CUSTOMER SERVICE TRAINING EXPERTS:

Contact Info:

  • Telephone Doctor Customer Service Training
  • hello@serviceskills.com

Telephone Doctor eLearning courses are available at ServiceSkills.com

ServiceSkills Customer Service Training

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