Customer Service Training – LMS Courses

Customer Service Training Courses for Learning Management Systems

This best-selling collection of customer service training, telephone skills, team building, conflict resolution, mentoring and management training courseware is available in SCORM 1.2 and other common builds, ready to be deployed on your existing Learning Management System. Request a complimentary demo code.

ServiceSkills offers LMS training courses on customer service, team building, respectful workplace issues, email etiquette, telephone skills, virtual meetings, customer loyalty, conflict resolution and mentoring. All courses include English, Spanish and French captions.

Current LMS clients use industry leading learning management systems such as SuccessFactors SAP, BlueVolt, Blackboard, SumTotal/SkillSoft Skillport, Canvas, Moodle, Brightspace, Oracle Taleo Cloud, Adobe Captivate Prime, OnPoint Digital, Cornerstone OnDemand Docebo, HealthStream and Relias. Other customers deliver our courses via their Human Resource Information System such as Paycom, Sage,PeopleSoft, Paylocity, Kronos, ADP, Bamboo,Paycor, Paychex and more.

LMS Course Features:

Efficient course completion times
Broadcast quality, chaptered video presentations with
Video controls with pause, FF, rewind and speed options
Quizzes with explanations and reporting
Printable key points

Available in an all-inclusive, annual bundle, these 18 best-selling series can be licensed in SCORM 1.2 or other common builds:

This content is also available on our hosted (SaaS) platform ServiceSkills.com.

Give your team the tools to master these communication concepts:

4 steps to handle & defuse angry, upset and irate customers
Recognize & capture cross-selling opportunities
How to compose an effective customer service email
Business communication for phone, email, face-to-face & chat
How the power of attitude helps resolve challenging situations
Essential office etiquette & workplace manners strategies
Effectively managing differences between the generations
Replacing Five Forbidden Phrases® w/ Positive Alternatives
Best practices for email subject lines and address fields
Handling ethical dilemmas the moment they appear
The six cardinal rules of customer retention and loyalty
The importance of delivering Business Friendly℠ service
How to respect & communicate effectively with co-workers
Contrasts between passive, average & proactive service
6 ways to improve listening skills and deliver better service
The personal philosophies of six service superstars
How service after the sale builds customers for life
When to use open-ended, closed-ended, probing & echo questions
Deploying the Power of You during interviews & appraisals
Why bringing an ‘observable level of enthusiasm’ is so important
The distinction between features and benefits
To be truly sensitive and empathetic to customer needs
Management skills to better lead, coach and mentor others
How to conduct more effective & engaging meetings
Avoiding weak, wimpy words in business communication
The relationship between internal & external customer service
plus hundreds more skills, strategies & techniques!