The ServiceSkills system delivers proven techniques to help your team navigate challenging customer service and peer communication situations. This online learning system includes all the tools necessary to raise your organization’s customer service levels and boost Net Promoter Score (NPS).
Available as a hosted solution or as Learning Management System courses for your LMS or HRIS system, courses address the full spectrum of customer service, client retention, customer success, employee relations, team building, email etiquette, conflict resolution, respectful workplace and coaching topics. This all-inclusive solution features video lessons, quizzes, answer feedback, key point reminders and certificates of completion. A robust administrative management system empowers managers with the ability to monitor performance, recognize gaps and track progress. Try it!