Open-ended and Closed-ended Questions “The key to wisdom is knowing all the right questions.” ---John A. Simone, Sr., Writer We...
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Writing is part of almost everyone’s work day. It’s a task that is harder for some and easier for others,...
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Irate, rude, unhappy and sometimes abrasive customers can drain you emotionally. Do any of these challenging customer interactions sound familiar?...
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Wasting time online is one of the primary ways workers can drain productivity from your team. Some employees kill time...
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Effective teamwork is critically important for excelling in a highly competitive marketplace. Dysfunctional teams are bad for business. Not getting...
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"The customer is always right" is an instructive saying that directs those dealing with the public to make customer satisfaction one...
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Today’s post is first in a two-part series with Nancy Friedman, speaker, author, customer service expert and president of “the Telephone...
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The goal of every customer interaction is to have a positive outcome, keep the customer’s business, and have them tell...
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Rude behavior is the enemy of good customer service. It hurts interactions with both external customers and internal customers: your...
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