Resources and Articles

Stay up-to-date with the latest news on customer service strategies and trends.

Shopping Habits of the Millennial Generation

by Jared Grafman The vast majority of music and news businesses failed to adapt with the Millennial generation. As a result, the two industries are still, today, rebuilding essentially from...

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ASAP Technique For Diffusing Angry Customers

by Nancy Friedman If you spend time in a customer facing position there’s a high probability you’ll encounter customers who are upset, rude, angry and irate. For some of us...

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