Customer Service Challenges: MORE Call Center Difficulties

Eight More Common Customer Service Challenges

Eight MORE wrong way vignettes put your class in charge of determining what went wrong and how each customer interface should have been handled. Scenes include dealing with elderly customers, cell phone callers, condescending callers, callers under the influence, clients who misuse products, threatening callers and much more. Perfect for ALL customer contact employees.

Running Time: 23 minutes