Now Available on ServiceSkills
The Complete Telephone Doctor® Training Library — Available on ServiceSkills
Access every updated course, plus hundreds of additional soft skills modules, through one easy-to-manage eLearning platform. The training your team knows and trusts has been refreshed, expanded, and built for the way organizations learn today.
One Platform. Complete Coverage.
A ServiceSkills subscription gives your team access to the complete updated Telephone Doctor catalog—plus a full library of soft skills training that extends far beyond customer service.
What’s included:
- Updated Telephone Doctor Customer Service Series The flagship training that built a generation of service professionals, fully refreshed with modern scenarios.
- Email Matters™ Business Writing Courses Professional communication skills for email, chat, and written correspondence.
- Leveling Up Empathy™ Emotional Intelligence Practical techniques for reading emotional cues, managing reactions, and connecting with customers.
- MicroLessons Short, focused modules that reinforce key skills between full training sessions.
- Expanded Soft Skills Library Additional courses covering leadership, team building, workplace respect, conflict resolution, and more.
Start with the Essentials
★★★★★ (5.0)
The flagship 12-course series covers phone techniques, conflict resolution, listening skills, and customer retention. Hosted by Nancy Friedman with real-world “right way” and “wrong way” examples throughout.
★★★★★ (5.0)
18 modules for professional, effective written communication. Covers everything from subject lines and tone to handling difficult customers via email and chat.
★★★★★ (5.0)
18 modules for professional, effective written communication. Covers everything from subject lines and tone to handling difficult customers via email and chat.
Built for Easy Training Management
ServiceSkills isn’t just a course library—it’s a complete learning platform designed for the people who manage training. Assign courses, track completion, and measure progress without the administrative headache.
Assign with
Precision
Assign specific courses to individuals, teams, or your entire organization based on role or development needs.
Track
Progress
See who’s completed what, identify gaps, and document training for compliance or performance reviews.
Built-In
Assessments
See who’s completed what, identify gaps, and document training for compliance or performance reviews.
Access
Anywhere
See who’s completed what, identify gaps, and document training for compliance or performance reviews.
Dedicated
Support
See who’s completed what, identify gaps, and document training for compliance or performance reviews.
Training That Fits Your Organization
ServiceSkills works for customer-facing teams of all sizes—from small businesses building their first formal training program to enterprise organizations managing thousands of learners.
Call centers, healthcare organizations, retail teams, field service operations, and remote workforces all benefit from flexible, on-demand access to proven soft skills training. Scale up as you grow without adding complexity.
Ready to Get Started?
The Telephone Doctor training library has a new home. Access updated courses, expanded content, and a platform built to make training management simple—all at ServiceSkills.