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Hidden Gems of Relationship Selling, Communications, Telephone Skills and Delivering Exceptional Customer Service

HIDDEN GEMS is a concise and easy-to-read eBook featuring insights into the basic techniques for building better relationship with you customers.

It includes the “how-to” steps which will help increase client loyalty and retention. The book illustrates how investing in long-term relationships is the most powerful marketing tool you have when it comes to growing your business.

Among the Gems you’ll find in this book are:

The “ASAP” Technique for effectively handling irate customers and turning them into happy campers
The 8 Great Hates: The NEW number one phone frustration for the American Public (plus 7 others that are sure to rile your customers)
Four Killer Words: The 4 harmful words your staff should avoid and why they can damage a new relationship.
Why “Quality” is a 4 letter word (here you’ll discover the simple shift in mindset that all but guarantees great customer service)
How to understand your customers’ needs in a sales situation (a sale will NOT take place without this)
The Three Part Greeting: The first 4 to 6 seconds are critical when answering a business phone call. Your reps will nail it with this simple technique you’ll find on pages 91-92.

Discover these Hidden Gems and over 60 more by downloading this book today.

Give your team the tools to master these communication concepts:

4 steps to handle & defuse angry, upset and irate customers
Recognize & capture cross-selling opportunities
How to compose an effective customer service email
Business communication for phone, email, face-to-face & chat
How the power of attitude helps resolve challenging situations
Essential office etiquette & workplace manners strategies
Effectively managing differences between the generations
Replacing Five Forbidden Phrases® w/ Positive Alternatives
Best practices for email subject lines and address fields
Handling ethical dilemmas the moment they appear
The six cardinal rules of customer retention and loyalty
The importance of delivering Business Friendly℠ service
How to respect & communicate effectively with co-workers
Contrasts between passive, average & proactive service
6 ways to improve listening skills and deliver better service
The personal philosophies of six service superstars
How service after the sale builds customers for life
When to use open-ended, closed-ended, probing & echo questions
Deploying the Power of You during interviews & appraisals
Why bringing an ‘observable level of enthusiasm’ is so important
The distinction between features and benefits
To be truly sensitive and empathetic to customer needs
Management skills to better lead, coach and mentor others
How to conduct more effective & engaging meetings
Avoiding weak, wimpy words in business communication
The relationship between internal & external customer service
plus hundreds more skills, strategies & techniques!