Hidden Gems of Relationship Selling, Communications, Telephone Skills and Delivering Exceptional Customer Service
HIDDEN GEMS is a concise and easy-to-read eBook featuring insights into the basic techniques for building better relationship with you customers.
It includes the “how-to” steps which will help increase client loyalty and retention. The book illustrates how investing in long-term relationships is the most powerful marketing tool you have when it comes to growing your business.
Among the Gems you’ll find in this book are:
- The “ASAP” Technique for effectively handling irate customers and turning them into happy campers
- The 8 Great Hates: The NEW number one phone frustration for the American Public (plus 7 others that are sure to rile your customers)
- Four Killer Words: The 4 harmful words your staff should avoid and why they can damage a new relationship.
- Why “Quality” is a 4 letter word (here you’ll discover the simple shift in mindset that all but guarantees great customer service)
- How to understand your customers’ needs in a sales situation (a sale will NOT take place without this)
- The Three Part Greeting: The first 4 to 6 seconds are critical when answering a business phone call. Your reps will nail it with this simple technique you’ll find on pages 91-92.