• eLearning Options
  • Blog
  • About
Telephone DoctorTelephone Doctor
  • eLearning Options
  • Blog
  • About

The Death of an Old Friend

Today we mourn the passing of a beloved old friend by the name of Common Sense who has been with us for many years. No one knows for sure how old he was since his birth records were long ago lost in bureaucratic red tape.

He will be remembered as having cultivated such value lessons as knowing when to come in out of the rain, why the early bird gets the worm and that life isn’t always fair. Common Sense lived by simple, sound financial policies (don’t spend more than you earn) and reliable parenting strategies (adults, not kids, are in charge. His health began to rapidly de-teriorate when well intentioned, but overbearing regulations were set in place.

Reports of a six year old boy charged with sexual har-assment for kissing a classmate; teens suspended from school for using mouthwash after lunch; and a teacher fired for repri-manding an unruly student, only worsened his condition. Com-mon Sense finally gave up the ghost after a woman failed to realize that a steaming cup of coffee was hot, she spilled a bit in her lap, and was awarded a huge settlement. Common Sense was preceded in death by his parents, Truth and Trust; his wife, Discretion; his daughter, Responsibility; and his son, Reason. He is survived by two stepbrothers, My Rights and Ima Whiner. Not many attended his funeral because so few realized he was gone. If you know him pass this on, if not, join the ma-jority and do nothing.

This came to me via, email with no attribution.

www.telephonedoctor.com 

www.serviceskills.com

 

Request Free Demo Code

Give your team the tools to master these communication concepts:

  • 4 steps to handle & defuse angry, upset and irate customers
  • Recognize & capture cross-selling opportunities
  • How to compose an effective customer service email
  • Business communication for phone, email, face-to-face & chat
  • How the power of attitude helps resolve challenging situations
  • Essential office etiquette & workplace manners strategies
  • Effectively managing differences between the generations
  • Replacing Five Forbidden Phrases® w/ Positive Alternatives
  • Best practices for email subject lines and address fields
  • Handling ethical dilemmas the moment they appear
  • The six cardinal rules of customer retention and loyalty
  • The importance of delivering Business Friendly℠ service
  • How to respect & communicate effectively with co-workers
  • Contrasts between passive, average & proactive service
  • 6 ways to improve listening skills and deliver better service
  • The personal philosophies of six service superstars
  • How service after the sale builds customers for life
  • When to use open-ended, closed-ended, probing & echo questions
  • Deploying the Power of You during interviews & appraisals
  • Why bringing an ‘observable level of enthusiasm’ is so important
  • The distinction between features and benefits
  • To be truly sensitive and empathetic to customer needs
  • Management skills to better lead, coach and mentor others
  • How to conduct more effective & engaging meetings
  • Avoiding weak, wimpy words in business communication
  • The relationship between internal & external customer service
  • plus hundreds more skills, strategies & techniques!
Get a Demo Code to Tour ServiceSkills! CLICK HERE

CUSTOMER SERVICE TRAINING EXPERTS:

Contact Info:

  • Telephone Doctor Customer Service Training
  • hello@serviceskills.com

Telephone Doctor eLearning courses are available at ServiceSkills.com

ServiceSkills Customer Service Training

© 2025 · Telephone Doctor, Inc.

  • Contact
  • Privacy Policy
  • Return And Refund Policy