Customers with Complaints……
McDonalds Corporation has found that only 5% of customers with complaints contact customer service departments. Compare this to the 45% who speak...
Customer Service in the 21st Century
by Pamela Walters Every company gets excited about “making the sale.” A lot of time and expertise go into identifying prospects,...
ROI From Customer Service Training
by Jared Grafman Investing in customer service training is one of the best ways to increase customer retention. And, loyal...
How Millennials Will Change the World of Work
Corporate America isn’t prepared yet to deal with this generation’s demands as consumers and employees. Thought provoking article in National...
Telephone Doctor Supports Wounded Warrior Project
A donation was made today to one of our favorite causes, The Wounded Warrior Project. This gift was made...
Build Great Customer Service Into Your Business
Try to create a “customer-service culture” of knowledge, communication, purpose and empathy in your business. With exceptional customer service, your...
Communication Skills eLearning
How about a free demo code to experience ServiceSkills yourself? ServiceSkills empowers your team with the tools to master these communication...
Management Development Training Courses
Give your supervisors and managers the tools they need to succeed! Many organizations promote managers and supervisors based on...
Thank you FSAC
Nancy Friedman delivered an inspiring customer service keynote presentation to the Funeral Service Association of Canada in St. John’s, Newfoundland this...