By Nancy Friedman
Are you passive, average or proactive at your booth?
1. Passive: On your tip toes, hands behind your back and then, with a big smile, wave “HI” with one hand to the folks that pass by.
2. Average: Arms folded or hands in pocket. A wave and a handshake with a nice “good to see you,” “How’s it going,” “Got a card?” conversation.
3. Proactive: Your business cards in your hand. Immediate eye contact. Immediate handshake. Immediate “Good to see you” or “Glad you made it to the show.” Immediate pertinent conversation.
BONUS TIP: Loser – If you’re sitting down at your booth, get up and go home. No one wants to visit a booth with a person who is sitting down, let alone working their cell phone. No one.
Yea, I’m pretty passionate about this and I’m speaking at the SEMA show Monday, October 29 on sales and service. Come see me. We’ll be passing out our article Are You Passive, Average or Proactive?
Give your team the tools to master these communication concepts:
- 4 steps to handle & defuse angry, upset and irate customers
- Recognize & capture cross-selling opportunities
- How to compose an effective customer service email
- Business communication for phone, email, face-to-face & chat
- How the power of attitude helps resolve challenging situations
- Essential office etiquette & workplace manners strategies
- Effectively managing differences between the generations
- Replacing Five Forbidden Phrases® w/ Positive Alternatives
- Best practices for email subject lines and address fields
- Handling ethical dilemmas the moment they appear
- The six cardinal rules of customer retention and loyalty
- The importance of delivering Business Friendly℠ service
- How to respect & communicate effectively with co-workers
- Contrasts between passive, average & proactive service
- 6 ways to improve listening skills and deliver better service
- The personal philosophies of six service superstars
- How service after the sale builds customers for life
- When to use open-ended, closed-ended, probing & echo questions
- Deploying the Power of You during interviews & appraisals
- Why bringing an ‘observable level of enthusiasm’ is so important
- The distinction between features and benefits
- To be truly sensitive and empathetic to customer needs
- Management skills to better lead, coach and mentor others
- How to conduct more effective & engaging meetings
- Avoiding weak, wimpy words in business communication
- The relationship between internal & external customer service
- plus hundreds more skills, strategies & techniques!