This just happened to me on the phone. Don’t let it happen to you.

I was calling a WEB DESIGN place to try and do business with them. Here’s how it went:

ME: Hi, yes this is Nancy Friedman. I’ve been given your name as someone who can help me update my website.

THEM: UMMM, OK. Hang on.

ME: I timed a 3 minute wait.

THEM: Ok, can I get your name and number and someone will call you back.

ME: Wait. I just said I’m trying to do business with you. I waited 3 minutes and now someone is gonna call me back? Um, I don’t think so.

THEM: Okie dokie. (Honest!)

ME: Thank you. Bye.

NANCY NOTE: OKIE DOKIE? I don’t even wanna go into all the things that are wrong here, but the worst is turning away business with “okie dokie.”

Make okie dokie a NO, NO at your office.