Resources and Articles
Stay up-to-date with the latest news on customer service strategies and trends.
7 Steps to More Satisfied Customers
By Nancy Friedman, the Telephone Doctor Every business has one thing in common. Phone calls. Inbound or outbound…service or sales. How these phones are answered and handled is critical. New...
Learn More 6 Cardinal Rules of Customer Service
By Nancy Friedman, the Telephone Doctor FACT: The best weapon for a small business against the BIG guys is Customer Service. It’s that simple. We will pay more for better...
Learn More Back to Basics Customer Service Tips
By Nancy Friedman, the Telephone Doctor I’m not just a speaker on customer service. I’ve focused my entire career developing ways to help companies communicate better with their customers. Great...
Learn More It Couldn’t Be Done
by Edgar Guest Somebody said that it couldn’t be doneBut he with a chuckle repliedThat “maybe it couldn’t,” but he would be oneWho wouldn’t say so till he’d tried.So he...
Learn More 6 Tips for Retail Service
by Nancy Friedman, the Telephone Doctor Many years ago we started out working mostly with folks who serviced customers by phone. Fast forward, we now offer all six touch...
Learn More 8 Tips For Effective Email Communication
By Nancy Friedman, The Telephone Doctor A recent report estimated that over 300 billion emails are sent each day! Spam messages are jamming in-boxes across the globe and the average...
Learn More Customer Loyalty Training Package
This instant customer service, team building, conflict resolution, leadership and communication training library will make your organization a world-class service provider! Get The Works! and equip your organization with the...
Learn More Ready to Access the Updated Training?
The Telephone Doctor content your organization has trusted for years now lives on ServiceSkills. Same proven techniques. Same practical approach. Better production, expanded content, and a platform built to make training easy to manage.