Resources and Articles

Stay up-to-date with the latest news on customer service strategies and trends.

Questioning Techniques

Questioning Skills DVD Training Course Proper questioning techniques are key when gaining needed information from a caller or customer. High level questioning techniques are a learned skilled. This course introduces...

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Service Mentality

The Service Mentality DVD Training Course Why is it that some people seem like ‘naturals’ when it comes to providing great service? This program identifies and highlights the basic characteristics...

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7 Steps to More Satisfied Customers

By Nancy Friedman, the Telephone Doctor Every business has one thing in common. Phone calls. Inbound or outbound…service or sales. How these phones are answered and handled is critical. New...

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6 Cardinal Rules of Customer Service

By Nancy Friedman, the Telephone Doctor FACT: The best weapon for a small business against the BIG guys is Customer Service. It’s that simple. We will pay more for better...

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Back to Basics Customer Service Tips

By Nancy Friedman, the Telephone Doctor　 I’m not just a speaker on customer service. I’ve focused my entire career developing ways to help companies communicate better with their customers. Great...

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It Couldn’t Be Done

by Edgar Guest Somebody said that it couldn’t be doneBut he with a chuckle repliedThat “maybe it couldn’t,” but he would be oneWho wouldn’t say so till he’d tried.So he...

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6 Tips for Retail Service

by Nancy Friedman, the Telephone Doctor Many years ago we started out working mostly with folks who serviced customers by phone. Fast forward, we now offer all six touch...

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8 Tips For Effective Email Communication

By Nancy Friedman, The Telephone Doctor A recent report estimated that over 300 billion emails are sent each day! Spam messages are jamming in-boxes across the globe and the average...

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Customer Loyalty Training Package

This instant customer service, team building, conflict resolution, leadership and communication training library will make your organization a world-class service provider! Get The Works! and equip your organization with the...

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