Resources and Articles
Stay up-to-date with the latest news on customer service strategies and trends.
6 Cardinal Rules of Customer Service
By Nancy Friedman, the Telephone Doctor FACT: The best weapon for a small business against the BIG guys is Customer Service. It’s that simple. We will pay more for better...
Learn More Ten Best Customer Service Skills and Techniques
By Nancy Friedman, the Telephone Doctor >>> Download our free Customer Service White Paper Here! Be a DOUBLE CHECKER. Learn to use those words. Everyone loves it when you double check...
Learn More Training To Improve Customer Relationships – Retail
By Nancy Friedman, the Telephone Doctor® Some retailers blame their customer service problems on their part-time help. They’re saying that the part-timers are just that. “Part Timers.” They don’t...
Learn More Are Negotiation Skills a Lost Art?
by Nancy Friedman the Telephone Doctor If you ever trained a puppy, you learned how to negotiate. “SIT!” “Good boy.” “Here’s a treat.” That’s negotiation. We negotiate with our KIDS...
Learn More 10 Quick Customer Service Reminders
by Nancy Friedman, the Telephone Doctor Doing the little things right is a key component to building a culture of service within any organization. While most formal training courses take...
Learn More Memos from the Chairman – Ace Greenberg
Many years ago, Alan (Ace) Greenberg sent me a complimentary autographed copy of his new book,Memos from the Chairman. I was curious as to why he would do that –...
Learn More Tips To Improve Customer Service
If you can train your customer service representatives to substitute five common forbidden sentences with positive, smart replacements, they’ll turn disgruntled customers into satisfied clients. For instance, one forbidden response...
Learn More Are You Really Engaged?
By Nancy Friedman, Keynote Speaker, Customer Service Expert & Engagement Specialist. A short, but ongoing course. Are you really engaged? Do you and your staff really know how to...
Learn More Ready to Access the Updated Training?
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