Five Forbidden Phrases® of Customer Service DVD Training Course
Our all time best seller! Don’t tell customers what you can’t do, tell them what you can do. Your staff will learn the Five Forbidden Phrases® of Customer Service followed by the Positive Alternatives they should be using instead. By following the techniques in this program your team will prevent service mishaps before they occur. Includes both telephone and face to face examples.
This course includes access to an online Leader’s Guide, Participant Workbook, PowerPoint and Observation Checklist. Running time is 18 minutes.