Customer Service Training Videos

The iconic Telephone Doctor® Customer Service Training Library is our flagship video training solution.  The techniques in this 12 DVD collection have been validated by tens of thousands of organizations & call centers worldwide. Completely reshot and updated, this best-selling series is hosted by Customer Service Expert Nancy Friedman. Trusted by over 30,000 HR leaders & trainers, these skill-driven videos will add instant credibility and proven content to your next customer service workshop, staff meeting or training session.  Order  the Complete 12 DVD Telephone Doctor Customer Service Library for only $2,990.  View a preview clip from each course below.

Your staff will learn how to maneuver delicate service situations. Behavior change is immediate.  Unlike “talking head” or “awareness” training lessons, these courses empower your team with specific verbiage and behaviors. Topics in these video training courses include defusing irate customers, deploying empathy, avoiding killer words, improving listening skills, being business friendly, enhancing questioning techniques, using positive phrases, following cardinal rules, proactive customer service, basic phone skills, up selling/cross selling, avoiding rudeness and hundreds more skills & techniques designed to improve Customer Satisfaction Scores (CSAT).  These twelve video training courses are available on chaptered DVDs or as .MP4s on copy-protected flash drives for single computer playback.

Each video training module features broadcast-quality production values and offers easy-access segment chapters. Users have the option of viewing each DVD course in its entirety or viewing specific segments in order to focus on specific skills. All courses include a comprehensive leader’s guide to ensure the facilitation goes smoothly and for ongoing reinforcement. Also included are internal duplication rights for each accompanying participant workbook and PowerPoint.  NOTE: these copyrighted video courses are licensed for individual and classroom playback only.  They may not be copied, duplicated, uploaded to a network or transferred to a hard drive.  Order the Complete 12 DVD Telephone Doctor Customer Service Library for only $2,990.