The iconic Telephone Doctor® Customer Service Training Library is our flagship video training solution. The techniques in this 12 DVD customer service training collection have been validated by tens of thousands of organizations & call centers worldwide. Recently reshot and updated, this best-selling series is hosted by Customer Service Expert Nancy Friedman. Trusted by HR professionals, these skill-driven videos will add instant credibility and proven content to your next customer service workshop, staff meeting or training session. Order the Complete 12 DVD Telephone Doctor Customer Service Library for $2,990. View a preview clip from each course below.
Customer Service Training Videos
America’s Favorite Customer Service Training DVDs
Your staff will learn how to maneuver delicate customer service situations. Behavior change is immediate. Unlike “talking head” or “awareness” training lessons, these courses empower your team with specific verbiage and behaviors. Topics in these video training courses include defusing irate customers, deploying empathy, avoiding killer words, improving listening skills, being business friendly, enhancing questioning techniques, using positive phrases, following cardinal rules, proactive customer service, basic phone skills, up selling/cross selling, avoiding rudeness and hundreds more skills & techniques designed to improve Customer Satisfaction Scores (CSAT). These twelve customer service training video training courses are available on chaptered DVDs.
Each video training module features broadcast-quality production values and offers easy-access segment chapters. Users have the option of viewing each DVD course in its entirety or viewing specific segments in order to focus on specific skills. All courses include a comprehensive leader’s guide to ensure the facilitation goes smoothly and for ongoing reinforcement. Also included are internal duplication rights for each accompanying participant workbook and PowerPoint. NOTE: these copyrighted video courses are licensed for individual and classroom playback only. They may not be copied, duplicated, uploaded to a network or transferred to a hard drive. Order the Complete 12 DVD Telephone Doctor Customer Service Library for only $2,990.
Preview a clip from all 12 Customer Service Training DVDs:
Give your team the tools to master these communication concepts:
- 4 steps to handle & defuse angry, upset and irate customers
- Recognize & capture cross-selling opportunities
- How to compose an effective customer service email
- Business communication for phone, email, face-to-face & chat
- How the power of attitude helps resolve challenging situations
- Essential office etiquette & workplace manners strategies
- Effectively managing differences between the generations
- Replacing Five Forbidden Phrases® w/ Positive Alternatives
- Best practices for email subject lines and address fields
- Handling ethical dilemmas the moment they appear
- The six cardinal rules of customer retention and loyalty
- The importance of delivering Business Friendly℠ service
- How to respect & communicate effectively with co-workers
- Contrasts between passive, average & proactive service
- 6 ways to improve listening skills and deliver better service
- The personal philosophies of six service superstars
- How service after the sale builds customers for life
- When to use open-ended, closed-ended, probing & echo questions
- Deploying the Power of You during interviews & appraisals
- Why bringing an ‘observable level of enthusiasm’ is so important
- The distinction between features and benefits
- To be truly sensitive and empathetic to customer needs
- Management skills to better lead, coach and mentor others
- How to conduct more effective & engaging meetings
- Avoiding weak, wimpy words in business communication
- The relationship between internal & external customer service
- plus hundreds more skills, strategies & techniques!