Customer Service Training DVDs

America’s Favorite Customer Service Training Courses

The iconic Telephone Doctor® Customer Service Training Library is our flagship video training solution. The techniques in this 12 DVD customer service training collection have been validated by tens of thousands of organizations & call centers worldwide. Completely reshot and updated, this best-selling series is hosted by Customer Service Expert Nancy Friedman. Trusted by over 30,000 HR leaders & trainers, these skill-driven videos will add instant credibility and proven content to your next customer service workshop, staff meeting or training session. Order the Complete 12 DVD Telephone Doctor Customer Service Library for only $2,990. View a preview clip from each course below.

Your staff will learn how to maneuver delicate customer service situations. Behavior change is immediate. Unlike “talking head” or “awareness” training lessons, these courses empower your team with specific verbiage and behaviors. Topics in these video training courses include defusing irate customers, deploying empathy, avoiding killer words, improving listening skills, being business friendly, enhancing questioning techniques, using positive phrases, following cardinal rules, proactive customer service, basic phone skills, up selling/cross selling, avoiding rudeness and hundreds more skills & techniques designed to improve Customer Satisfaction Scores (CSAT). These twelve customer service training video training courses are available on chaptered DVDs.

Each video training module features broadcast-quality production values and offers easy-access segment chapters. Users have the option of viewing each DVD course in its entirety or viewing specific segments in order to focus on specific skills. All courses include a comprehensive leader’s guide to ensure the facilitation goes smoothly and for ongoing reinforcement. Also included are internal duplication rights for each accompanying participant workbook and PowerPoint. NOTE: these copyrighted video courses are licensed for individual and classroom playback only. They may not be copied, duplicated, uploaded to a network or transferred to a hard drive. Order the Complete 12 DVD Telephone Doctor Customer Service Library for only $2,990.

Preview a clip from all 12 Customer Service Training DVDs:

Give your team the tools to master these communication concepts:

4 steps to handle & defuse angry, upset and irate customers
Recognize & capture cross-selling opportunities
How to compose an effective customer service email
Business communication for phone, email, face-to-face & chat
How the power of attitude helps resolve challenging situations
Essential office etiquette & workplace manners strategies
Effectively managing differences between the generations
Replacing Five Forbidden Phrases® w/ Positive Alternatives
Best practices for email subject lines and address fields
Handling ethical dilemmas the moment they appear
The six cardinal rules of customer retention and loyalty
The importance of delivering Business Friendly℠ service
How to respect & communicate effectively with co-workers
Contrasts between passive, average & proactive service
6 ways to improve listening skills and deliver better service
The personal philosophies of six service superstars
How service after the sale builds customers for life
When to use open-ended, closed-ended, probing & echo questions
Deploying the Power of You during interviews & appraisals
Why bringing an ‘observable level of enthusiasm’ is so important
The distinction between features and benefits
To be truly sensitive and empathetic to customer needs
Management skills to better lead, coach and mentor others
How to conduct more effective & engaging meetings
Avoiding weak, wimpy words in business communication
The relationship between internal & external customer service
plus hundreds more skills, strategies & techniques!