Resources and Articles

Stay up-to-date with the latest news on customer service strategies and trends.

8 Tips For Effective Email Communication

By Nancy Friedman, The Telephone Doctor A recent report estimated that over 300 billion emails are sent each day! Spam messages are jamming in-boxes across the globe and the average...

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Email Apocalypse or the “Reply-to-all” click

Everyone has had the experience where they meant to send a private response to someone in a group email, but accidentally hit “reply-to-all.” If we were lucky, it was a...

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Tell Em What You CAN Do

One of the most abrupt and shocking forbidden phrases you can say to a customer is, “We can’t do that.” These words close the door on the customer’s request as...

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