Resources and Articles

Stay up-to-date with the latest news on customer service strategies and trends.

Communication Skills Improve Bottom Line Results

Communication is the act of transferring information from one person to another. While it’s simple enough to say, it’s not always easy to do. Communication is a lot more complex...

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Five Ways to Sabotage Your Business

By Nancy Friedman, Telephone Doctor　 Believe it or not, there are many, many ways to sabotage your business. And, chances are, your staff is doing some of these now, without...

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Are You Guilty?

By Nancy Friedman, the Telephone Doctor 　　 What unprofessional behavior irritates you the most when, as a consumer, you are interacting with another company? At Telephone Doctor we hear...

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The 3 Biggest Service Skills Needed For Your Franchise Staff

by Nancy Friedman, The Telephone Doctor Doesn’t matter what you’re selling or providing, if you’re a franchise owner and have a staff you have the same concerns. How do we...

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7 Steps to More Satisfied Customers

By Nancy Friedman, the Telephone Doctor Every business has one thing in common. Phone calls. Inbound or outbound…service or sales. How these phones are answered and handled is critical. New...

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7 Steps to Service Recovery

By Nancy Friedman, Telephone Doctor Almost anyone who’s been in a customer service position has had the opportunity of running into either an irate call or person…or a situation that,...

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10 Things Your Customers Won’t Tell You, But We Will

By Nancy Friedman, The Telephone Doctor Most business owners know that customers will walk – take their business elsewhere if they’re not treated as they’d like to be. But how...

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6 Cardinal Rules of Customer Service

By Nancy Friedman, the Telephone Doctor FACT: The best weapon for a small business against the BIG guys is Customer Service. It’s that simple. We will pay more for better...

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Ten Best Customer Service Skills and Techniques

By Nancy Friedman, the Telephone Doctor >>> Download our free Customer Service White Paper Here! Be a DOUBLE CHECKER. Learn to use those words. Everyone loves it when you double check...

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