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Resources and Articles

Stay up-to-date with the latest news on customer service strategies and trends. 

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Essential Telephone Skills

By Nancy Friedman, The Telephone Doctor　 Recently a Telephone Doctor client said to me, “Nancy, congratulations. Some people take a simple idea and complicate it; you have taken a simple...
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Back to Basics Customer Service Tips

By Nancy Friedman, the Telephone Doctor　 I’m not just a speaker on customer service. I’ve focused my entire career developing ways to help companies communicate better with their customers. Great...
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It Couldn’t Be Done

by Edgar Guest Somebody said that it couldn’t be doneBut he with a chuckle repliedThat “maybe it couldn’t,” but he would be oneWho wouldn’t say so till he’d tried.So he...
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6 Tips for Retail Service

by Nancy Friedman,  the Telephone Doctor   Many years ago we started out working mostly with folks who serviced customers by phone.  Fast forward, we now offer all six touch...
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Customer Service Using Email & Chat

by Nancy Friedman, the Telephone Doctor Yes, our Telephone Doctor customer service and communication training covers this as well. This subject gets covered a lot; however, we want to reiterate...
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Carol Doesn’t Work Here Anymore

By: Nancy Friedman, The Telephone Doctor  A few years ago, I interviewed and subsequently hired a woman for a position on the phones at our office. At Telephone Doctor, our...
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