Resources and Articles

Stay up-to-date with the latest news on customer service strategies and trends.

Crowd Favorite Telephone Doctor Returns for SEMA Education Days

By Michael Hart Nancy Friedman, the “Telephone Doctor.” Nancy Friedman, the “Telephone Doctor” and a crowd favorite at the SEMA Show, will offer her session, “Have You Asked...

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Free Customer Service eBook

Dealing with customers requires a specific mentality and skill set. Equipping your staff with the proper tools to best navigate service situations will raise customer satisfaction levels, lower employee stress and improve bottom line...

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How To Handle The Irate Customer

by Nancy Friedman When you or a team member face a challenging customer complaint, often times, that complaint is more about validating the customer’s emotions than the actual problem. Angry...

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