8 Keys to a More Respectful Workplace℠ Series

Diversity & Inclusion At Work

It’s common sense, people won’t do their best work if they feel ignored, disrespected or threatened. At the heart of every great workplace is a culture of respect, trust and appreciation. “8 Keys To A More Respectful Workplace” will raise awareness to the building blocks which are critical to creating a culture of trust and respect. Topics include Neutralizing Bullying, Demonstrating Appreciation, Listening for Understanding, Acting Ethically, Championing Diversity and more.

This content is available at ServiceSkills.com.

Segment Topics Include:

Introduction
Act Ethically
Disagree Constructively
Stop Workplace Harassment
Champion Diversity

Neutralize Bullying
In Doubt? Find Out!
Listen for Understanding
Demonstrate Appreciation
Recap

Give your team the tools to master these communication concepts:

4 steps to handle & defuse angry, upset and irate customers
Recognize & capture cross-selling opportunities
How to compose an effective customer service email
Business communication for phone, email, face-to-face & chat
How the power of attitude helps resolve challenging situations
Essential office etiquette & workplace manners strategies
Effectively managing differences between the generations
Replacing Five Forbidden Phrases® w/ Positive Alternatives
Best practices for email subject lines and address fields
Handling ethical dilemmas the moment they appear
The six cardinal rules of customer retention and loyalty
The importance of delivering Business Friendly℠ service
How to respect & communicate effectively with co-workers
Contrasts between passive, average & proactive service
6 ways to improve listening skills and deliver better service
The personal philosophies of six service superstars
How service after the sale builds customers for life
When to use open-ended, closed-ended, probing & echo questions
Deploying the Power of You during interviews & appraisals
Why bringing an ‘observable level of enthusiasm’ is so important
The distinction between features and benefits
To be truly sensitive and empathetic to customer needs
Management skills to better lead, coach and mentor others
How to conduct more effective & engaging meetings
Avoiding weak, wimpy words in business communication
The relationship between internal & external customer service
plus hundreds more skills, strategies & techniques!