Improve Communication

What to Say When™ DVD Series

Problems with workplace communication can lead to low productivity, stress and stalemate between co-workers. In the What to Say When™ Video Series, Human Resource expert Hugh Murray shares the tactics and logic needed to navigate a wide variety of interpersonal dilemmas. These just-in-time learning modules include actionable strategies which learners can implement to best manage communication challenges.

These segments are perfect for your team-building sessions, conflict resolution and any performance improvement initiative centered around office etiquette.

This powerful communications series is divided into twenty one segments, which each run 4-6 minutes. Each segment is loaded with ideas and strategies to navigate complicated interpersonal communication issues in today’s workplace.

3-DVD package is $1,490 – includes leader’s guide and accompanying PowerPoint®.

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Segment Topics Include:

Disc 1:

What to Say When:

You’re Asked to Compromise Your Ethics
A co-worker is Negative
You Have a Personality
Clash With A co-worker
Someone Resists Change
Someone Disagrees With You
Your Boss Doesn’t Notice
Your Contributions
It’s Someone Else’s Fault

Disc 2:

What to Say When:

You Want To Offer Praise
You See An Opportunity To Do Things Better
Someone Criticizes You
A Team Member is Uncooperative
You Need Help With Work
You Need to Break A Commitment
Someone Breaks A Commitment

Disc 3:

What to Say When:

You Need To Persuade a Colleague
You’re Asked to Host a Meeting
A co-worker is Too Social
There’s A New Team Member
The Boss Keeps Changing Priorities
A co-worker Has An Embarrassing Problem
You’re New On The Job

Looking to improve your workplace communication? Let the Telephone Doctor help. Contact us today!

Give your team the tools to master these communication concepts:

4 steps to handle & defuse angry, upset and irate customers
Recognize & capture cross-selling opportunities
How to compose an effective customer service email
Business communication for phone, email, face-to-face & chat
How the power of attitude helps resolve challenging situations
Essential office etiquette & workplace manners strategies
Effectively managing differences between the generations
Replacing Five Forbidden Phrases® w/ Positive Alternatives
Best practices for email subject lines and address fields
Handling ethical dilemmas the moment they appear
The six cardinal rules of customer retention and loyalty
The importance of delivering Business Friendly℠ service
How to respect & communicate effectively with co-workers
Contrasts between passive, average & proactive service
6 ways to improve listening skills and deliver better service
The personal philosophies of six service superstars
How service after the sale builds customers for life
When to use open-ended, closed-ended, probing & echo questions
Deploying the Power of You during interviews & appraisals
Why bringing an ‘observable level of enthusiasm’ is so important
The distinction between features and benefits
To be truly sensitive and empathetic to customer needs
Management skills to better lead, coach and mentor others
How to conduct more effective & engaging meetings
Avoiding weak, wimpy words in business communication
The relationship between internal & external customer service
plus hundreds more skills, strategies & techniques!