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    • ServiceSkills eLearning Platform
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Improve Communication

What to Say When™ DVD Series

Problems with workplace communication can lead to low productivity, stress and stalemate between co-workers. In the What to Say When™ Video Series, Human Resource expert Hugh Murray shares the tactics and logic needed to navigate a wide variety of interpersonal dilemmas. These just-in-time learning modules include actionable strategies which learners can implement to best manage communication challenges.

These segments are perfect for your team-building sessions, conflict resolution and any performance improvement initiative centered around office etiquette.

This powerful communications series is divided into twenty one segments, which each run 4-6 minutes. Each segment is loaded with ideas and strategies to navigate complicated interpersonal communication issues in today’s workplace.

3-DVD package is $1,490 – includes leader’s guide and accompanying PowerPoint®.

Order Now!

Segment Topics Include:

Disc 1:

What to Say When:

  • You’re Asked to Compromise Your Ethics
  • A co-worker is Negative
  • You Have a Personality
    Clash With A co-worker
  • Someone Resists Change
  • Someone Disagrees With You
  • Your Boss Doesn’t Notice
    Your Contributions
  • It’s Someone Else’s Fault

 

Disc 2:

What to Say When:

  • You Want To Offer Praise
  • You See An Opportunity To Do Things Better
  • Someone Criticizes You
  • A Team Member is Uncooperative
  • You Need Help With Work
  • You Need to Break A Commitment
  • Someone Breaks A Commitment

 

Disc 3:

What to Say When:

  • You Need To Persuade a Colleague
  • You’re Asked to Host a Meeting
  • A co-worker is Too Social
  • There’s A New Team Member
  • The Boss Keeps Changing Priorities
  • A co-worker Has An Embarrassing Problem
  • You’re New On The Job

 

Looking to improve your workplace communication? Let the Telephone Doctor help. Contact us today!
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