What To Say When℠ Workplace Communication

Team Building, Conflict Resolution & Mentoring Training Series

Problems with workplace communication will lead to low productivity, high stress and stalemate between co-workers. Apathy and status quo isn’t an effective strategy.

Solution: Human Resource expert Hugh Murray shares the tactics and logic needed to navigate a wide variety of workplace relationship dilemmas. Each module offers actionable strategies which learners will immediately implement to better manage workplace relationship challenges.

This video series is perfect for regular staff meetings, team-building sessions, conflict resolution training, management training and any performance improvement initiative centered around office etiquette.

This content is available at ServiceSkills.com.

Series includes four DVDs, leader’s guide and PowerPoint. Topics Include:

Disc 1:
What to Say When:

You’re Asked to Compromise Your Ethics
A Co-Worker is Negative
You Have a Personality Clash
Someone Resists Change
Someone Disagrees With You
Your Boss Doesn’t Notice Contributions
It’s Someone Else’s Fault

Disc 2:
What to Say When:

You Want To Offer Praise
You See An Opportunity To Do Things Better
Someone Criticizes You
A Team Member is Uncooperative
You Need Help With Work
You Need to Break A Commitment
Someone Breaks A Commitment

Disc 3:
What to Say When:

You Need To Persuade a Colleague
You’re Asked to Host a Meeting
A Co-Worker is Too Social
There’s A New Team Member
The Boss Keeps Changing Priorities
Co-Worker Has An Embarrassing Problem
You’re New On The Job

Disc 4:
What to Say When:

Haunted by the ghost of your predecessor
There’s conflict between team members
People are wasting time online
Criticizing a team member’s work
Setting objectives
Conducting interviews and appraisals
A team member is late
Someone’s not doing what you need
Generations clash

This content is available at ServiceSkills.com.

What To Say When℠ Workplace Communication

Team Building, Conflict Resolution & Mentoring Training Series

Series includes four DVDs, leader’s guide and PowerPoint. Topics Include:

Disc 1: What to Say When:

Disc 2: What to Say When:

Disc 3: What to Say When:

Disc 4: What to Say When:

Disc 1:
What to Say When:

Disc 2:
What to Say When:

Disc 3:
What to Say When:

Disc 4:
What to Say When: