Essential Telephone Skills DVD Training Course
Addresses ten simple yet crucial skills which form the very foundation for delivering exceptional customer service on the phone. Topics include answering a business call, placing callers on hold, offering spoken feedback signals, avoiding excuses, being aware of mouth noises and regain control of the conversation.
This course includes access to an online Leader’s Guide, Participant Workbook, PowerPoint and Observation Checklist. Running time is 20 minutes.