Essential Telephone Skills
Essential Telephone Skills DVD Training Course
Addresses ten simple yet crucial skills which form the very foundation for delivering exceptional customer service on the phone. Topics include answering a business call, placing callers on hold, offering spoken feedback signals, avoiding excuses, being aware of mouth noises and regain control of the conversation. This individual DVD-based course is $495 and includes online access to a Leader’s Guide, Participant Workbook, PowerPoint and Observation Checklist. Running time is 20 minutes.
Save nearly 50% by ordering the Complete 12 DVD Telephone Doctor Customer Service Library for only $2,990.