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Free White Paper | ROI of Customer Service Training

ServiceSkills.com Releases New White Paper

Educational Resource Addresses The Return On Investment of Communication Skills Training

ROI customer service White Paper

St. Louis, MO – ServiceSkills.com, a leader in web-based communication training, announces the release of a new white paper, “How Improving Communication Skills Increases Bottom Line Results.” This white paper discusses the ways communication impacts business success.

Readers learn how training to improve communication increases both employee and customer retention, reduces internal conflicts, and improves customer satisfaction, among many other key benefits. They also learn the common barriers to communication and the cost of poor communication.

“Many businesses don’t fully appreciate the debilitating cost of poor communication,” said ServiceSkills.com’s general manager David Friedman. “When service and communication break down, everything from sales to employee relationships to a company’s bottom line suffers.”

The white paper also explores the benefits of online communication skills training, including:

  • Helping employees to understand one another more effectively
  • Reducing workplace tension
  • Boosting customer retention rates
  • Improving communication between management and staff
  • Increasing interpersonal communication skills, including active listening
  • Giving employees techniques to improve both internal and external service
  • Providing more convenient training than classroom-based courses

“While offering skills to improve service, retention and internal communication seems like a no brainer, too many managers are put in a position where they need to justify the ROI of service and communication training.” said Friedman. “The most successful organizations today realize that employee development leads to better internal communication, customer satisfaction and retention, growth and, ultimately, bottom line revenue.”

Download the free white paper now or visit ServiceSkills.com for more information about beginning an online communication skills training program.

About ServiceSkills.com

ServiceSkills.com is an affordable and highly effective online learning system that empowers employees with the relationship skills they need to raise service levels, improve teamwork, and manage more effectively. The proven web-based platform gives your team access to over 100 skill-driven communication training modules.

Request Free Demo Code

Give your team the tools to master these communication concepts:

  • 4 steps to handle & defuse angry, upset and irate customers
  • Recognize & capture cross-selling opportunities
  • How to compose an effective customer service email
  • Business communication for phone, email, face-to-face & chat
  • How the power of attitude helps resolve challenging situations
  • Essential office etiquette & workplace manners strategies
  • Effectively managing differences between the generations
  • Replacing Five Forbidden Phrases® w/ Positive Alternatives
  • Best practices for email subject lines and address fields
  • Handling ethical dilemmas the moment they appear
  • The six cardinal rules of customer retention and loyalty
  • The importance of delivering Business Friendly℠ service
  • How to respect & communicate effectively with co-workers
  • Contrasts between passive, average & proactive service
  • 6 ways to improve listening skills and deliver better service
  • The personal philosophies of six service superstars
  • How service after the sale builds customers for life
  • When to use open-ended, closed-ended, probing & echo questions
  • Deploying the Power of You during interviews & appraisals
  • Why bringing an ‘observable level of enthusiasm’ is so important
  • The distinction between features and benefits
  • To be truly sensitive and empathetic to customer needs
  • Management skills to better lead, coach and mentor others
  • How to conduct more effective & engaging meetings
  • Avoiding weak, wimpy words in business communication
  • The relationship between internal & external customer service
  • plus hundreds more skills, strategies & techniques!
Get a Demo Code to Tour ServiceSkills! CLICK HERE

CUSTOMER SERVICE TRAINING EXPERTS:

Contact Info:

  • Telephone Doctor Customer Service Training
  • hello@serviceskills.com

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