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ServiceSkills.com Releases New White Paper
Educational Resource Addresses The Return On Investment of Communication Skills Training
St. Louis, MO – ServiceSkills.com, a leader in web-based communication training, announces the release of a new white paper, “How Improving Communication Skills Increases Bottom Line Results.” This white paper discusses the ways communication impacts business success.
Readers learn how training to improve communication increases both employee and customer retention, reduces internal conflicts, and improves customer satisfaction, among many other key benefits. They also learn the common barriers to communication and the cost of poor communication.
“Many businesses don’t fully appreciate the debilitating cost of poor communication,” said ServiceSkills.com’s general manager David Friedman. “When service and communication break down, everything from sales to employee relationships to a company’s bottom line suffers.”
The white paper also explores the benefits of online communication skills training, including:
- Helping employees to understand one another more effectively
- Reducing workplace tension
- Boosting customer retention rates
- Improving communication between management and staff
- Increasing interpersonal communication skills, including active listening
- Giving employees techniques to improve both internal and external service
- Providing more convenient training than classroom-based courses
“While offering skills to improve service, retention and internal communication seems like a no brainer, too many managers are put in a position where they need to justify the ROI of service and communication training.” said Friedman. “The most successful organizations today realize that employee development leads to better internal communication, customer satisfaction and retention, growth and, ultimately, bottom line revenue.”
ServiceSkills.com is an affordable and highly effective online learning system that empowers employees with the relationship skills they need to raise service levels, improve teamwork, and manage more effectively. The proven web-based platform gives your team access to over 100 skill-driven communication training modules.