How To Be A Terrible Team Member

New Training Series Available
on ServiceSkills Learning Platform!

Hi Friends,

We’re releasing an all new online training series titled, “How To Be A Terrible Team Member.”

“How To Be A Terrible Team Member” explores nine common dysfunctional workplace behaviors which are sure to frustrate and annoy coworkers. We utilized an unscripted improv group to demonstrate the various terrible team member traits. The result is an awareness-building training series which is humorous, unique and highly entertaining to view.

Series Description: Meet Human Resource Manager Jasmine Harris. Her organization has been hampered by high turnover, low morale, and team-related issues. After conducting a comprehensive analysis, Jasmine has identified a series of employee behaviors which are hampering performance. Join her as she shares her findings with Senior Managers. To present these traits in a more memorable fashion, Jasmine has recruited an Improv group to demonstrate each behavior – along with the effects on other team members. Get set to IMPROVE with IMPROV!

Schedule a GoToMeeting demo by following this link.

If it’s been some time since you’ve reviewed ServiceSkills, I strongly encourage you to take another look – I’m certain you’ll be impressed.

Best wishes,

David

Give your team the tools to master these communication concepts:

4 steps to handle & defuse angry, upset and irate customers
Recognize & capture cross-selling opportunities
How to compose an effective customer service email
Business communication for phone, email, face-to-face & chat
How the power of attitude helps resolve challenging situations
Essential office etiquette & workplace manners strategies
Effectively managing differences between the generations
Replacing Five Forbidden Phrases® w/ Positive Alternatives
Best practices for email subject lines and address fields
Handling ethical dilemmas the moment they appear
The six cardinal rules of customer retention and loyalty
The importance of delivering Business Friendly℠ service
How to respect & communicate effectively with co-workers
Contrasts between passive, average & proactive service
6 ways to improve listening skills and deliver better service
The personal philosophies of six service superstars
How service after the sale builds customers for life
When to use open-ended, closed-ended, probing & echo questions
Deploying the Power of You during interviews & appraisals
Why bringing an ‘observable level of enthusiasm’ is so important
The distinction between features and benefits
To be truly sensitive and empathetic to customer needs
Management skills to better lead, coach and mentor others
How to conduct more effective & engaging meetings
Avoiding weak, wimpy words in business communication
The relationship between internal & external customer service
plus hundreds more skills, strategies & techniques!

How To Be A Terrible Team Member

New Training Series Available on ServiceSkills Learning Platform!

Give your team the tools to master these communication concepts:

New Training Series Available
on ServiceSkills Learning Platform!