How to Handle the Irate Customer
How To Handle The Irate Customers DVD Training Course
This best selling customer service training program includes a highly effective four point plan for calming irate customers and maximizing their situation. Trainees will first learn that irate calls are nothing personal. The customer is upset at a problem, not at the CSR. This program includes the proven ASAP technique for handling irate customers. This individual DVD-based course is $495 and includes online access to a Leader’s Guide, Participant Workbook, PowerPoint and Observation Checklist. Running time is 11 minutes.
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