Killer Words of Customer Service DVD Training Course
This course features eight common phrases which are used innocently by customer service staff every day. Although these eight phrases are normally meant with good intentions, they have the distinct effect of damaging customer relationships. This program illustrates how to avoid the Killer Words and drives home the point that the customer’s perception is all that matters in service interactions.
This course includes access to an online Leader’s Guide, Participant Workbook, PowerPoint and Observation Checklist. Running time is 20 minutes.