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  • Home
  • eLearning
    • ServiceSkills eLearning Platform
    • Learning Management System Courses
  • DVD Training
    • Telephone Doctor Customer Service Series
  • Keynotes / Workshops
    • Keynote Presentations
    • On-Site Workshops
  • Blog
  • About
  • Contact Us

Listening Skills

Listening Skills DVD Training Course

Listening is a critical component when determining the needs of your customer. Doesn’t everyone listen? Hearing is a physical process but listening requires mental involvement. This course introduces six steps to help team member become better listeners.  This individual DVD-based course is $495 and includes online access to a Leader’s Guide, Participant Workbook, PowerPoint and Observation Checklist. Running time is 14 minutes.

Save nearly 50% by ordering the Complete 12 DVD Telephone Doctor Customer Service Library for only $2,990.

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