Listening Skills
Listening Skills DVD Training Course
Listening is a critical component when determining the needs of your customer. Doesn’t everyone listen? Hearing is a physical process but listening requires mental involvement. This course introduces six steps to help team member become better listeners. This individual DVD-based course is $495 and includes online access to a Leader’s Guide, Participant Workbook, PowerPoint and Observation Checklist. Running time is 14 minutes.
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