Take Your Organization To The Next Service Level
Takes your organization to the next service level by exceeding customers’ expectation! Teaching skills and techniques to be more proactive, seize rapport-building opportunities, encourage add-on sales, assist with the retention of customers, while offering consistent service to both internal & external callers.
Details of This Workshop
- Duration: 4 Hours (Includes Two, 10-minute Breaks)
- Audience: Skilled Support, Sales & Customer Service Staff, Management, Trainers
Highlights & Skills Learned
- Effective techniques to handle difficult customers
- Learn add on and soft question techniques to raise sales
- How various forms of communication influence all aspects of life
- Correct techniques for various challenging workplace and personal situations
- How to avoid de-sensitization
- Importance of tone of voice
- Problem Solving
- Differences found in passive, average and proactive customer service representatives
- Telephone Doctor’s Tools of Proactivity
- Taking advantage of rapport-building opportunities
- How to recover business opportunities
- Managing the feelings of disappointed customers
More Info:
For a personalized quote and full details, please contact us at 314.291.1012.