ServiceEnsure℠ Customer Service Call Recording & Evaluation
Is your team improving on the phone? Are they providing excellent customer service? With customer service, you get what you inspect, not what you expect. How can you be certain your training efforts are translating into a better experience for your customer? Telephone Doctor® offers a turnkey call recording and graded customer service evaluation known as ServiceEnsure℠.
Robust Web-based Tracking and Reporting
ServiceEnsure℠ includes a robust web-based dashboard to compare customer service results over time and at multiple locations. This real-time information allows your team to benchmark customer service, easily identify your highest performers, and those with the most opportunity for improvement. This allows you to easily calculate return on investment for your training initiatives. Each call will be recorded, reviewed, evaluated, and scored based on Telephone Doctor® customer service standards.
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An additional component ServiceEnsure℠ can provide is team coaching based on recorded calls.
Categories of Customer Service Evaluation Include:
- First Impressions
- Tone of Voice
- Rapport Building
- Ownership of Call
- Listening Skills
- Determining Needs
- Professionalism
- Problem Solving
- Summarizing
- Last Impressions
We Can Help!
Contact us today to learn more about this robust follow up “insurance plan.”