Get Maximum Value from Telephone Doctor Training
Telephone Doctor University
Telephone Doctor University is a two-day ‘best practices’ workshop designed to help the trainers and managers responsible for implementing Telephone Doctor courses to maximize the value of their customer service skills training. Conducted regularly at our St. Louis Headquarters, TDU focuses on the mentality, the philosophy and the culture of Telephone Doctor Training. Ideal for both new trainers as well as the seasoned professional, TDU will immediately bring a heightened level of awareness to your organization’s efforts towards building a better client relationship program.
Provide your leaders and managers with the best customer service training skills possible. Contact us directly at (314) 291-1012 to see how we can help.
Give your team the tools to master these communication concepts:
- 4 steps to handle & defuse angry, upset and irate customers
- Recognize & capture cross-selling opportunities
- How to compose an effective customer service email
- Business communication for phone, email, face-to-face & chat
- How the power of attitude helps resolve challenging situations
- Essential office etiquette & workplace manners strategies
- Effectively managing differences between the generations
- Replacing Five Forbidden Phrases® w/ Positive Alternatives
- Best practices for email subject lines and address fields
- Handling ethical dilemmas the moment they appear
- The six cardinal rules of customer retention and loyalty
- The importance of delivering Business Friendly℠ service
- How to respect & communicate effectively with co-workers
- Contrasts between passive, average & proactive service
- 6 ways to improve listening skills and deliver better service
- The personal philosophies of six service superstars
- How service after the sale builds customers for life
- When to use open-ended, closed-ended, probing & echo questions
- Deploying the Power of You during interviews & appraisals
- Why bringing an ‘observable level of enthusiasm’ is so important
- The distinction between features and benefits
- To be truly sensitive and empathetic to customer needs
- Management skills to better lead, coach and mentor others
- How to conduct more effective & engaging meetings
- Avoiding weak, wimpy words in business communication
- The relationship between internal & external customer service
- plus hundreds more skills, strategies & techniques!