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Telephone Doctor Telephone Doctor
  • Home
  • eLearning
    • ServiceSkills eLearning Platform
    • Learning Management System Courses
  • DVD Training
    • Telephone Doctor Customer Service Series
  • Keynotes / Workshops
    • Keynote Presentations
    • On-Site Workshops
  • Blog
  • About
  • Contact Us

Virtual Training

Interactive Training & Coaching Webinars

All too often, training initiatives end up being a one-time “event” as opposed to an “ongoing process” which truly drives long-term service improvement.  Supply your staff the skills they need to succeed by scheduling a series of webinars delivered virtually every month by our certified Telephone Doctor Coach. These web-based sessions last one hour and will help your employees develop exceptional communication & customer service skills.  Our virtual training sessions work well as stand-alone training or as reinforcement learning for those already utilizing ServiceSkills.com or our DVD-based tools.

Features of our monthly virtual training & coaching sessions:

  • Clearly Defined Session Goals and Objectives
  • Reduced downtime – staff learn right at their desk
  • Individual Login at GoToMeeting Sessions
  • Proven and Engaging Buy-In Activities
  • ASK-THE-COACH ‘Q & A’ Segments
  • Session to session follow up and activities
  • Note Taking Opportunities
  • Interactive Discussion Questions
  • Proven content to enhance both internal and external customers
  • Key Points Recap and Commitment homework

Choose from these Webinar Topics:

Essential Telephone Skills 
Business Friendly™ Customer Service 
Six Cardinal Rules of Customer Service
Five Forbidden Phrases® 
How to Handle the Irate Customer 
Killer Words of Customer Service
Essential Elements of Internal Customer Service
Listening Skills
Questioning Techniques

 

Proactive Customer Service
Selling Skills from A to Z (2 Sessions)
Six Steps to Service Recovery
Maintaining Customer Relationships
Email Communication (2 Sessions)
Service Matters (2 Sessions)
ServiceSims (4 Sessions)
What To Say When (4 Sessions)
Coaching for Managers (4 Sessions) 

Details:

  • One virtual training & coaching session each month for up to ten participants per group.  
  • Minimum one year subscription starts at only $445/month.  
  • Savings begin with two or more groups of ten.

For full details, please contact us or call Cheryl at 314.291.1012.  

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Contact Info:

  • Telephone Doctor, Inc.
  • 800.882.9911
  • info@telephonedoctor.com

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