Virtual Training
Interactive Training & Coaching Webinars
All too often, training initiatives end up being a one-time “event” as opposed to an “ongoing process” which truly drives long-term service improvement. Supply your staff the skills they need to succeed by scheduling a series of webinars delivered virtually every month by our certified Telephone Doctor Coach. These web-based sessions last one hour and will help your employees develop exceptional communication & customer service skills. Our virtual training sessions work well as stand-alone training or as reinforcement learning for those already utilizing ServiceSkills.com or our DVD-based tools.
Features of our monthly virtual training & coaching sessions:
- Clearly Defined Session Goals and Objectives
- Reduced downtime – staff learn right at their desk
- Individual Login at GoToMeeting Sessions
- Proven and Engaging Buy-In Activities
- ASK-THE-COACH ‘Q & A’ Segments
- Session to session follow up and activities
- Note Taking Opportunities
- Interactive Discussion Questions
- Proven content to enhance both internal and external customers
- Key Points Recap and Commitment homework
Choose from these Webinar Topics:
| Essential Telephone Skills Business Friendly™ Customer Service Six Cardinal Rules of Customer Service Five Forbidden Phrases® How to Handle the Irate Customer Killer Words of Customer Service Essential Elements of Internal Customer Service Listening Skills Questioning Techniques
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Proactive Customer Service Selling Skills from A to Z (2 Sessions) Six Steps to Service Recovery Maintaining Customer Relationships Email Communication (2 Sessions) Service Matters (2 Sessions) ServiceSims (4 Sessions) What To Say When (4 Sessions) Coaching for Managers (4 Sessions) |
Details:
- One virtual training & coaching session each month for up to ten participants per group.
- Minimum one year subscription starts at only $445/month.
- Savings begin with two or more groups of ten.