Interactive Training & Coaching Webinars
All too often, training initiatives end up being a one-time “event” as opposed to an “ongoing process” which truly drives long-term service improvement. Supply your staff the skills they need to succeed by scheduling a series of webinars delivered virtually every month by our certified Telephone Doctor Coach. These web-based sessions last one hour and will help your employees develop exceptional communication & customer service skills. Our virtual training sessions work well as stand-alone training or as reinforcement learning for those already utilizing ServiceSkills.com or our DVD-based tools.
Features of our monthly virtual training & coaching sessions:
- Clearly Defined Session Goals and Objectives
- Reduced downtime – staff learn right at their desk
- Individual Login at GoToMeeting Sessions
- Proven and Engaging Buy-In Activities
- ASK-THE-COACH ‘Q & A’ Segments
- Session to session follow up and activities
- Note Taking Opportunities
- Interactive Discussion Questions
- Proven content to enhance both internal and external customers
- Key Points Recap and Commitment homework
Choose from these Webinar Topics:
|Essential Telephone Skills
Business Friendly™ Customer Service
Six Cardinal Rules of Customer Service
Five Forbidden Phrases®
How to Handle the Irate Customer
Killer Words of Customer Service
Essential Elements of Internal Customer Service
|Proactive Customer Service
Selling Skills from A to Z (2 Sessions)
Six Steps to Service Recovery
Maintaining Customer Relationships
Email Communication (2 Sessions)
Service Matters (2 Sessions)
ServiceSims (4 Sessions)
What To Say When (4 Sessions)
Coaching for Managers (4 Sessions)
- One virtual training & coaching session each month for up to ten participants per group.
- Minimum one year subscription starts at only $445/month.
- Savings begin with two or more groups of ten.