New! Email Training Series
An all new training series dealing with corporate email etiquette is now available on ServiceSkills.com. Topics range from subject lines, address lines, greetings and closing statements, composing messages, message length, emphasis tools, replying to all, best practices and much more.
For a no charge demo code to test drive this course, visit ServiceSkills.com.
Email Matters℠ The Art of Better Service – 19 modules – Email communication is a fundamental component of everyday business life. Email is so ubiquitous that it can be easy to forget that it has only been with us since the mid 90s. While most team members know how to send and receive email messages, there are dozens of important nuances which can make the difference between your customers and coworkers getting mediocre service vs receiving top of the line treatment.