Which Option Looks Best?
Side-by-side comparison:
Platform: | SoftSkillsU | ServiceSkills |
---|---|---|
Goal: | Content Access Only | Complete Development Solution |
Target Organization Size: | Small | Small, Medium & Large |
Telephone Doctor Customer Service Series | ||
Nearly 200 Customer Service, Team Building, Respectful Workplace eLearning Lessons | ||
Quizzes, Answer Feedback & Key Points | ||
Exclusive access to Telephone Doctor MicroLearning (87 lessons) | -- | |
Full Administrative Management & Tracking | -- | |
Email, Phone, Virtual Meeting Support Assistance | -- | |
Dedicated Client Success Manager | -- | |
Customized Branded Landing Page | -- | |
Comprehensive Resource Center | -- | |
LMS Course Availability | -- | |
Prebuilt Learning Paths | -- | |
Certificates of Completion | -- |
Give your team the tools to master these communication concepts:
- 4 steps to handle & defuse angry, upset and irate customers
- Recognize & capture cross-selling opportunities
- How to compose an effective customer service email
- Business communication for phone, email, face-to-face & chat
- How the power of attitude helps resolve challenging situations
- Essential office etiquette & workplace manners strategies
- Effectively managing differences between the generations
- Replacing Five Forbidden Phrases® w/ Positive Alternatives
- Best practices for email subject lines and address fields
- Handling ethical dilemmas the moment they appear
- The six cardinal rules of customer retention and loyalty
- The importance of delivering Business Friendly℠ service
- How to respect & communicate effectively with co-workers
- Contrasts between passive, average & proactive service
- 6 ways to improve listening skills and deliver better service
- The personal philosophies of six service superstars
- How service after the sale builds customers for life
- When to use open-ended, closed-ended, probing & echo questions
- Deploying the Power of You during interviews & appraisals
- Why bringing an ‘observable level of enthusiasm’ is so important
- The distinction between features and benefits
- To be truly sensitive and empathetic to customer needs
- Management skills to better lead, coach and mentor others
- How to conduct more effective & engaging meetings
- Avoiding weak, wimpy words in business communication
- The relationship between internal & external customer service
- plus hundreds more skills, strategies & techniques!