Proactive Customer Service
Proactive Customer Service DVD Training Course
There are basically three levels of service in the world. Do your customer contact employees deliver passive, average, or proactive service to your customers? This popular video training program teaches the importance of high energy, enthusiasm, rapport building and cross selling. This individual DVD-based course is $495 and includes online access to a Leader’s Guide, Participant Workbook, PowerPoint and Observation Checklist. Running time is 19 minutes.
Save nearly 50% by ordering the Complete 12 DVD Telephone Doctor Customer Service Library for only $2,990.