“The customer is always right” is an instructive saying that directs those dealing with the public to make customer satisfaction one of their highest priorities. This can be difficult when a customer has an issue with your organization and truly believes they are in the right. They may be making demands that are impossible for you […]

Few business phrases can be as disheartening and conversation-stopping as “Sorry, that’s our policy.” Rules, regulations, and policies are there for a reason, and ideally, your team members will provide the best service possible within those guidelines. But the reality of some situations is that a one-size-fits-all approach simply doesn’t always fit. Sometimes, customers make […]