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  • Home
  • eLearning
    • ServiceSkills eLearning Platform
    • Learning Management System Courses
  • DVD Training
    • Telephone Doctor Customer Service Series
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    • Keynote Presentations
    • On-Site Workshops
  • Blog
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10

Is the Customer Always Right?

Jun 7, 2016

“The customer is always right” is an instructive saying that directs those dealing with the public to make customer satisfaction one of their highest priorities. This can be difficult when a customer has an issue with your organization and truly believes they are in the right. They may be making demands that are impossible for you […]

11

Sorry, that’s our policy!

Oct 29, 2015

Few business phrases can be as disheartening and conversation-stopping as “Sorry, that’s our policy.” Rules, regulations, and policies are there for a reason, and ideally, your team members will provide the best service possible within those guidelines. But the reality of some situations is that a one-size-fits-all approach simply doesn’t always fit. Sometimes, customers make […]

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