Resources and Articles
Stay up-to-date with the latest news on customer service strategies and trends.
Are You Guilty?
By Nancy Friedman, the Telephone Doctor What unprofessional behavior irritates you the most when, as a consumer, you are interacting with another company? At Telephone Doctor we hear...
Learn More 7 Steps to More Satisfied Customers
By Nancy Friedman, the Telephone Doctor Every business has one thing in common. Phone calls. Inbound or outbound…service or sales. How these phones are answered and handled is critical. New...
Learn More 10 Things Your Customers Won’t Tell You, But We Will
By Nancy Friedman, The Telephone Doctor Most business owners know that customers will walk – take their business elsewhere if they’re not treated as they’d like to be. But how...
Learn More 6 Cardinal Rules of Customer Service
By Nancy Friedman, the Telephone Doctor FACT: The best weapon for a small business against the BIG guys is Customer Service. It’s that simple. We will pay more for better...
Learn More Ten Best Customer Service Skills and Techniques
By Nancy Friedman, the Telephone Doctor >>> Download our free Customer Service White Paper Here! Be a DOUBLE CHECKER. Learn to use those words. Everyone loves it when you double check...
Learn More Training To Improve Customer Relationships – Retail
By Nancy Friedman, the Telephone Doctor® Some retailers blame their customer service problems on their part-time help. They’re saying that the part-timers are just that. “Part Timers.” They don’t...
Learn More Internal Customer Service
By Nancy Friedman, the Telephone Doctor It’s that time of year again. Everyone’s busy, stressed out and short of time. It can be easy to forget to thank folks. It...
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