By Nancy Friedman, the Telephone Doctor® 　 Some retailers blame their customer service problems on their part-time help. They’re saying that the part-timers are just that. “Part Timers.” They don’t want to take responsibility. They don’t want to take ownership. They just want to take the money and run. They can’t wait to get off […]

By Nancy Friedman, the Telephone Doctor　    >>> Get our free Customer Service eBook here   Be a DOUBLE CHECKER. Learn to use those words. Everyone loves it when you double check something for them. Even if you’re pretty sure the item is out of stock or the appointment is filled or there’s no room available, […]

By Nancy Friedman, the Telephone Doctor　 FACT: The best weapon for a small business against the BIG guys is Customer Service. It’s that simple. We will pay more for better service! So if you’re a small business owner and if you’re looking for ways to improve, read on. Telephone Doctor, an international customer service training […]

By Nancy Friedman, The Telephone Doctor Most business owners know that customers will walk – take their business elsewhere if they’re not treated as they’d like to be. But how does a business owner find out what the customer really likes or dislikes? Well, as the Telephone Doctor, your customers have told us what they […]

By Nancy Friedman, the Telephone Doctor Every business has one thing in common. Phone calls. Inbound or outbound…service or sales. How these phones are answered and handled is critical. New software and hardware is constantly coming into the marketplace…and yet, the one thing that remains constant is how these phone are answered, no matter WHO […]

By Nancy Friedman, the Telephone Doctor 　 　 What unprofessional behavior irritates you the most when, as a consumer, you are interacting with another company? At Telephone Doctor we hear a lot of what bothers the public. It’s important to know that customer service that is perceived as rude is not always intentional and often […]

The Service Mentality DVD Training Course Apart from the actual skills and techniques, why is it that some people seem like ‘naturals’ when it comes to providing great service? This program identifies and highlights the basic characteristics and traits of people who demonstrate excellent customer service.  This individual DVD-based course is $495 and includes online access […]

Six Cardinal Rules of Customer Service DVD Training Course Learners will be introduced to the men and women responsible for originating some of the worst customer service habits which plague the planet today. Watch Joanie Jargon baffle her caller with an unending array of internal codes and abbreviations. See Bob Backwards put his paperwork before […]