Six Cardinal Rules of Customer Service DVD Training Course
Learners will be introduced to the men and women responsible for originating some of the worst customer service habits which plague the planet today. Watch Joanie Jargon baffle her caller with an unending array of internal codes and abbreviations. See Bob Backwards put his paperwork before his customers. You’ll recognize each inductee and your team will want to avoid duplicating their error.
This course includes access to an online Leader’s Guide, Participant Workbook, PowerPoint and Observation Checklist. Running time is 19 minutes.