6 Ways To Improve Listening Skills
by Nancy Friedman Do you know what the number one skill in sales and service is? I gave you a...
Free White Paper | ROI of Customer Service Training
ServiceSkills.com Releases New White Paper Educational Resource Addresses The Return On Investment of Communication Skills Training St. Louis, MO –...
Back To Basics
By Nancy Friedman, President, Speaker, Telephone Doctor Customer Service My entire career has been focused on developing ways to help...
New! Email Training Series
An all new training series dealing with corporate email etiquette is now available on ServiceSkills.com. Topics range from subject lines,...
Apple Reinvents Customer Service in Seven Ways
Originally published August 2012 in http://www.forbes.com After spending one year of research into every aspect of the Apple Retail Store for...
10 Things Your Customers Won’t Tell You
By Nancy Friedman, The Telephone Doctor Most business owners know that customers will walk – take their business elsewhere if...
Could They be a Customer?
I love to read short blogs sometimes…and I love to write them too. This is one of those short ones;...
Customer Service Training ROI White Paper
Looking to build the case for the Return On Investment of customer service, management & communication training at your organization? ...
Crowd Favorite Telephone Doctor Returns for SEMA Education Days
By Michael Hart Nancy Friedman, the “Telephone Doctor.” Nancy Friedman, the “Telephone Doctor” and a crowd favorite...