Resources and Articles
Stay up-to-date with the latest news on customer service strategies and trends.
Back To Basics
By Nancy Friedman, President, Speaker, Telephone Doctor Customer Service My entire career has been focused on developing ways to help companies communicate better with their customers. Each year we run...
Learn More Free White Paper | ROI of Customer Service Training
ServiceSkills.com Releases New White Paper Educational Resource Addresses The Return On Investment of Communication Skills Training St. Louis, MO – ServiceSkills.com, a leader in web-based communication training, announces the release...
Learn More Email Training Series Now Available On ServiceSkills.com
With the addition of our new Email Training Series, we’ve just updated the two minute video tour of ServiceSkills.com, our popular web-based communication training platform. If raising service levels, improving...
Learn More ASAP Technique For Diffusing Angry Customers
by Nancy Friedman If you spend time in a customer facing position there’s a high probability you’ll encounter customers who are upset, rude, angry and irate. For some of us...
Learn More Managing Workplace Conflict
by Nancy Friedman, the Telephone Doctor Unfortunately, conflict between human beings is about as old as life itself. Is there any doubt that early cave dwellers got in disagreements about...
Learn More Features vs Benefits
Every team member should understand the difference between a feature and a benefit. An easy way to remember the distinction is that “features tell and benefits sell.” Let’s look at...
Learn More Dealing With Irate Customers
by Nancy Friedman If your job includes handling unhappy, irate customers, you’ve got your work cut out for you. Team members who deal with these delicate situations are often exposed to emotional...
Learn More 6 Ways To Improve Listening Skills
by Nancy Friedman Do you know what the number one skill in sales and service is? I gave you a hint in the title. Listening skills. Doesn’t everyone know how...
Learn More ServiceSkills.com: Soft Skills Training For Bottom Line Results
ServiceSkills.com is an affordable and effective online learning platform which empowers your staff with the human relationship skills needed to raise service levels, improve teamwork & manage more effectively....
Learn More Ready to Access the Updated Training?
The Telephone Doctor content your organization has trusted for years now lives on ServiceSkills. Same proven techniques. Same practical approach. Better production, expanded content, and a platform built to make training easy to manage.