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  • Home
  • eLearning
    • ServiceSkills eLearning Platform
    • Learning Management System Courses
  • DVD Training
    • Telephone Doctor Customer Service Series
  • Keynotes / Workshops
    • Keynote Presentations
    • On-Site Workshops
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  • About
  • Contact Us

Business Friendly Customer Service

Business Friendly Customer Service DVD Training Course

This course helps customer relationship professionals to become more Business Friendly. Business Friendly is defined as the middle ground between being too cold and impersonal and the other extreme of being too familiar.  Topics include, What exactly is business friendly?  Realize that every call is unique – don’t become desensitized.  Work to solve the customer’s problem – don’t argue. Always try to show empathy – don’t ignore what they say.  Smile – don’t be cold.  Avoid emotional leakage – don’t get angry at Peter and take it out on Paul.  This individual DVD-based course is $495 and includes online access to a Leader’s Guide, Participant Workbook, PowerPoint and Observation Checklist.  Running time is 17 minutes.

Save nearly 50% by ordering the Complete 12 DVD Telephone Doctor Customer Service Library for only $2,990.

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