Business Friendly Customer Service DVD Training Course
This course helps customer relationship professionals to become more Business Friendly. Business Friendly is defined as the middle ground between being too cold and impersonal and the other extreme of being too familiar. Topics include, What exactly is business friendly? Realize that every call is unique – don’t become desensitized. Work to solve the customer’s problem – don’t argue. Always try to show empathy – don’t ignore what they say. Smile – don’t be cold. Avoid emotional leakage – don’t get angry at Peter and take it out on Paul.
This course includes access to an online Leader’s Guide, Participant Workbook, PowerPoint and Observation Checklist. Running time is 17 minutes.