Resources and Articles
Stay up-to-date with the latest news on customer service strategies and trends.
What To Say When DVD Series
Team Building, Conflict Resolution & Mentoring What To Say When Workplace Communication Training DVD Series Problems with workplace communication will lead to low productivity, high stress and stalemate between co-workers....
Learn More Effective Communication Skills
STOP TELLING CUSTOMERS HOW GREAT YOU ARE…..AND START SHOWING THEM! If you’re in the business of satisfying customers, the only thing that matters is what you DO It’s almost a...
Learn More Shopping Habits of the Millennial Generation
by Jared Grafman The vast majority of music and news businesses failed to adapt with the Millennial generation. As a result, the two industries are still, today, rebuilding essentially from...
Learn More Tips To Improve Customer Service
If you can train your customer service representatives to substitute five common forbidden sentences with positive, smart replacements, they’ll turn disgruntled customers into satisfied clients. For instance, one forbidden response...
Learn More Customer Service Training ROI White Paper
Looking to build the case for the Return On Investment of customer service, management & communication training at your organization? Get the link to our free White Paper: How Improving...
Learn More Back To Basics
By Nancy Friedman, President, Speaker, Telephone Doctor Customer Service My entire career has been focused on developing ways to help companies communicate better with their customers. Each year we run...
Learn More Free White Paper | ROI of Customer Service Training
ServiceSkills.com Releases New White Paper Educational Resource Addresses The Return On Investment of Communication Skills Training St. Louis, MO – ServiceSkills.com, a leader in web-based communication training, announces the release...
Learn More Ready to Access the Updated Training?
The Telephone Doctor content your organization has trusted for years now lives on ServiceSkills. Same proven techniques. Same practical approach. Better production, expanded content, and a platform built to make training easy to manage.