by Pamela Walters Every company gets excited about “making the sale.” A lot of time and expertise go into identifying prospects, assessing needs, pitching ideas and influencing outcomes. Companies celebrate when they close contracts with new customers as well as when they renew existing relationships. They bask in the victory for at least a moment, and […]

by Jared Grafman Investing in customer service training is one of the best ways to increase customer retention. And, loyal customers generate more revenue than new shoppers. That’s what recent research suggests: It’s less expensive to keep a customer than court one, and loyal customers are willing to spend more with businesses, but almost 90 […]

Dealing with customers requires a specific mentality and skill set.  Equipping your staff with the proper tools to best navigate service situations will raise customer satisfaction levels, lower employee stress and improve bottom line results. This free eBook is loaded with proven service tips, relationship skills and sales techniques to help your team deliver world-class service. Topics you’ll learn: How […]

by Nancy Friedman, the Telephone Doctor Doing the little things right is a key component to building a culture of service within any organization.  While most formal training courses take a bit of time to complete, here are ten quick service thoughts you’ll be able to implement immediately: Be a DOUBLE CHECKER. Learn to use […]

For our Car Dealer and Retail Clients: Suggested reading from AutoNews.com – http://www.autonews.com/article/20140512/RETAIL07/305129963/matick-chevrolet-says-hello-to-customers-hello-to-sales# Explore our web-based customer service learning portal ServiceSkills.com.  Request your free demo here.  

By Nancy Friedman, The Telephone Doctor  Tight economy! Reduced staff! Demanding customers! “These days it’s extra challenging to satisfy and keep customers. It’s even more important than ever because customer loyalty is generally considered the primary engine today to retain sales levels and gain an advantage over the competition. It’s been this way for a […]

 By Nancy Friedman, the Telephone Doctor® Telephone Doctor Customer Service training has focused an entire career developing ways to help companies communicate better with their customers.   We’ve helped thousands. How? With our simple, logical techniques that most folks already know and we bring them to the forefront.   Most businesses go out of their way to […]

by Nancy Friedman, the Telephone Doctor Yes, our Telephone Doctor customer service and communication training covers this as well. This subject gets covered a lot; however, we want to reiterate some key points on both EMAIL and LIVE CHAT. Points that will make life easier for those who use these methods of communication. Do you […]

By Nancy Friedman, The Telephone Doctor Most business owners know that customers will walk – take their business elsewhere if they’re not treated as they’d like to be. But how does a business owner find out what the customer really likes or dislikes? Well, as the Telephone Doctor, your customers have told us what they […]