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  • Home
  • eLearning
    • ServiceSkills eLearning Platform
    • Learning Management System Courses
  • DVD Training
    • Telephone Doctor Customer Service Series
  • Keynotes / Workshops
    • Keynote Presentations
    • On-Site Workshops
  • Blog
  • About
  • Contact Us
1

Back To Basics

Jan 6, 2015

By Nancy Friedman, President, Speaker, Telephone Doctor Customer Service My entire career has been focused on developing ways to help companies communicate better with their customers. Each year we run this popular article as a reminder for all. Great customer service is sought by most everyone. Businesses go out of their way to give good […]

2

10 Things Your Customers Won’t Tell You

Nov 25, 2014

By Nancy Friedman, The Telephone Doctor Most business owners know that customers will walk – take their business elsewhere if they’re not treated as they’d like to be. But how does a business owner or manager find out what the customer really likes or dislikes? Well, your customers have told us what they may not […]

3

Could They be a Customer?

Nov 19, 2014

I love to read short blogs sometimes…and I love to write them too. This is one of those short ones; Blogs don’t always need to be long. It’s about strangers. And Customers We know we have paid customers We know we have internal customers We know we have potential – future customers We even know […]

4

Customer Service Training ROI White Paper

Oct 16, 2014

Looking to build the case for the Return On Investment of customer service, management & communication training at your organization?  Get the link to our free White Paper: How Improving Communication Skills Increases Bottom Line Results  This nine page white paper details:  the cost of poor communication the common barriers to organizational communication the importance […]

5

Are You Really Engaged?

Sep 10, 2014

By Nancy Friedman, Keynote Speaker, Customer Service Expert & Engagement Specialist.   A short, but ongoing course. Are you really engaged? Do you and your staff really know how to engage and interact with the customers? Do they even know what it means.  Seems as though every year there’s a “new” word in Customer Service. […]

6

Proactive Customer Service

Feb 29, 2012

Proactive Customer Service DVD Training Course There are basically three levels of service in the world. Do your customer contact employees deliver passive, average, or proactive service to your customers? This popular video training program teaches the importance of high energy, enthusiasm, rapport building and cross selling.  This individual DVD-based course is $495 and includes online […]

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